The Manufacturer's Warranty is primary on all products sold by R-com Enterprise, LLC.  Unless an Extended Warranty is purchased through R-com Enterprise only the Manufacturer's Warranty shall apply.  R-com Enterprise offers a Maintenance Service Agreement (Contract) on equipment and services.  If any product damage occurs and that damage is found to be directly caused by the manufacturer, the customer may contact the manufacturer directly or R-com's Technical Service Department for assistance.  If a customer suspects a problem with their equipment, please contact      R-com first.  R-com will not reimburse a customer for the technical evaluation or service related to the product when performed by another company or individual.